Blogs & Articles

“Very nice. You have very good client relationship skills, Sara. I liked watching you in action. It was a difficult situation.” I received this note from a senior partner following a recovery meeting with a potential client. It probably took 20 seconds to write, and...

Today’s organizations need to move faster than ever before. Covid-19 exposed which companies in an industry could change direction quickly and respond to new consumer, employee, regulatory, and supply demands, turning adversity into opportunity. “Agility” is the...

As human beings we are hardwired to act. Harvard professor Daniel Gilbert argues that humans are "exquisitely adapted to respond to immediate problems, such as terrorism, but not so good at more probable, but distant dangers, such as global warming."1 As a leader you...

Cari, a leader in the company's new Data and Analytics unit, was frustrated to hear about yet another team which hired an external contractor to do the work her group was set up to do. She had spent the past 18 months building this new organization. She had hired top...

As a company strategy becomes more dynamic and ambitious, leaders will often shift to a matrixed organization model to help the business excel at doing more than one thing simultaneously. The matrix is designed to bring forth the voices that need to influence key enterprise trade-off…

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In many of my recent technology-driven transformation projects, the design and implementation of a technology Center of Excellence (CoE) has been considered as a solution to ensure clear ownership of expertise. However, in some cases, the implementation of the Center of Excellence was…

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Change management is not just a skill or a process. It is a capability that needs to be designed.  In an earlier post focused on transformation governance, we explored the importance of clearly defined Transformation Office infrastructure, well-resourced design...

Shared success is a goal of most organiza�on change. It is the magic that happens when individuals work together to benefit the whole—not just within teams, but across product lines, geographies and func�ons. Fueling shared success takes more than asking people to collaborate. It requires…

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The axiom has always been to start with a clear strategy if you want to design a sound organization. But, is detailed strategy work even relevant in a world where the external environment is continually changing, requiring companies to regularly shift direction and...

Diversity and Inclusion programs and initiatives are ubiquitous.  While many organizations are making strides in the right direction, too many fall short of their goals and aspirations.  Perhaps the biggest obstacle is that too many people still think about...

When organizations are looking to find cost savings, people costs are typically a significant portion of the budget and an attractive target for cost reduction, but beware! Reductions in staffing levels can destroy or erode organization capabilities or “muscle” that...

We facilitated a meeting in April 2020 for a team of ten people. In the past such a meeting would typically have the eight co-located members sitting together in a conference room and the other two on video. The pandemic meant that for this meeting everyone was...

You should visit Rwanda. Most tourists come to this east African country of just under 13 million people to see the mountain gorillas. But, if you are interested in organization and governance you should also follow how this country is developing economically and...

Your customers are pushing you to deliver complex solutions of products and services in innovative ways. Sounds like the challenge facing many companies today, no? In fact, this is one of the core strategic challenges facing Singapore. As a visiting fellow to the...