Blogs & Articles

Quick Feedback: A Small Gesture with An Outsized Impact

Quick Feedback: A Small Gesture with An Outsized Impact

“Very nice. You have very good client relationship skills, Sara. I liked watching you in action. It was a difficult situation.” I received this note from a senior partner following a recovery meeting with a potential client. It probably took 20 seconds to write, and...

Love your Organizational Problems, not Just your Solutions

Love your Organizational Problems, not Just your Solutions

As human beings we are hardwired to act. Harvard professor Daniel Gilbert argues that humans are "exquisitely adapted to respond to immediate problems, such as terrorism, but not so good at more probable, but distant dangers, such as global warming."1 As a leader you...

So, you’ve built a new capability, but no one uses it! What gives?

So, you’ve built a new capability, but no one uses it! What gives?

Cari, a leader in the company's new Data and Analytics unit, was frustrated to hear about yet another team which hired an external contractor to do the work her group was set up to do. She had spent the past 18 months building this new organization. She had hired top...

Embracing Healthy Tensions in a Matrixed Organization

Embracing Healthy Tensions in a Matrixed Organization

As a company strategy becomes more dynamic and ambitious, leaders will often shift to a matrixed organization model to help the business excel at doing more than one thing simultaneously. The matrix is designed to bring forth the voices that need to influence key enterprise trade-off…

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Designing an Effective Cloud Center of Excellence

Designing an Effective Cloud Center of Excellence

In many of my recent technology-driven transformation projects, the design and implementation of a technology Center of Excellence (CoE) has been considered as a solution to ensure clear ownership of expertise. However, in some cases, the implementation of the Center of Excellence was…

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Have you designed your change and project management capabilities?

Have you designed your change and project management capabilities?

Change management is not just a skill or a process. It is a capability that needs to be designed.  In an earlier post focused on transformation governance, we explored the importance of clearly defined Transformation Office infrastructure, well-resourced design...

How to scale shared success through collaboration and trust

How to scale shared success through collaboration and trust

Shared success is a goal of most organiza�on change. It is the magic that happens when individuals work together to benefit the whole—not just within teams, but across product lines, geographies and func�ons. Fueling shared success takes more than asking people to collaborate. It requires…

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Is Strategy still Relevant to Organization Design?

Is Strategy still Relevant to Organization Design?

The axiom has always been to start with a clear strategy if you want to design a sound organization. But, is detailed strategy work even relevant in a world where the external environment is continually changing, requiring companies to regularly shift direction and...

Start Slow, Finish Fast: Rightsizing Your Organization the Right Way

Start Slow, Finish Fast: Rightsizing Your Organization the Right Way

When organizations are looking to find cost savings, people costs are typically a significant portion of the budget and an attractive target for cost reduction, but beware! Reductions in staffing levels can destroy or erode organization capabilities or “muscle” that...

Organization Design for Diversity, Equity, and Inclusion

Organization Design for Diversity, Equity, and Inclusion

We facilitated a meeting in April 2020 for a team of ten people. In the past such a meeting would typically have the eight co-located members sitting together in a conference room and the other two on video. The pandemic meant that for this meeting everyone was...

Using the Right Performance Metrics: Watch out for P&Ls

Using the Right Performance Metrics: Watch out for P&Ls

We regularly work with CEO’s that are frustrated with leader behaviors that undermine enterprise strategy. Simple financial measures, like P&Ls, are an effective way to visibly drive leader accountability, yet they frequently do not match the complexity of today’s...

Culture in the Time of Covid-19

Culture in the Time of Covid-19

In the time of Covid-19 all conventions are challenged. We are struck with the headline in today’s paper, “To Curve the Coronavirus, Hong Kong Tells the World Masks Work.” We’re dazed by this reminder of the overwhelming power of culture in the way people think and...

Best Practices for Redesigning Your HR Function

Best Practices for Redesigning Your HR Function

We regularly work with leaders of complex organizations that are making changes to strategy that have organization implications. It is natural for them to want to jump right to organization charts and begin moving boxes and lines. However, we advise our clients to add...

Rwanda: When Government is run like a Business

Rwanda: When Government is run like a Business

You should visit Rwanda. Most tourists come to this east African country of just under 13 million people to see the mountain gorillas. But, if you are interested in organization and governance you should also follow how this country is developing economically and...

Singapore: Using Organization Design to Shape a Nation

Singapore: Using Organization Design to Shape a Nation

Your customers are pushing you to deliver complex solutions of products and services in innovative ways. Sounds like the challenge facing many companies today, no? In fact, this is one of the core strategic challenges facing Singapore. As a visiting fellow to the...